Costa Rica BPO services: sales support, customer support outsourcing, technical support and back office for growing businesses

BPO

Flexible teams. Scalable solutions.
Your business, our priority.

  • Sales SupportIncrease your revenue
  • Customer ServiceExceptional customer experiences
  • Technical SupportSolve. Support. Keep moving.
  • Back Office SupportEfficient. Accurate. Reliable.
Inbound and outbound call center agents handling customer calls, appointment setting and customer support

Call Center

Professional agents.
Real conversations.
Better results.

  • Inbound CallsCustomer support & service
  • Outbound CallsSales, follow-ups & reactivation
  • Appointment SettingQualified meetings for your team
  • Customer SupportBuild loyalty & keep your clients
In & Outbound Services: inbound and outbound call center, BPO and digital marketing solutions

Your Business.
Our Commitment.

Call Center | BPO | Marketing

Digital marketing and lead generation services: outbound campaigns, inbound marketing, digital advertising and CRM integration

Marketing
In & Outbound

More conversations.
More leads. More opportunities.

  • Lead GenerationFind and connect with your ideal customers
  • Outbound CampaignsCold calls & follow-ups that convert
  • Inbound MarketingCapture and nurture high-quality leads
  • Digital AdvertisingGrow your brand. Drive real results.

BPO • Call Center • Marketing

Inbound & outbound call center and BPO services from Costa Rica

Boost sales and customer experience with multilingual customer support outsourcing, lead generation, CRM integration and digital marketing — run by one accountable team.

Request a business proposal Schedule a consultation

Response within 48 business hours No obligation Confidential review

15+

Years of experience in sales & customer service

3

Languages: Spanish, English & Portuguese

48h

Response time for every proposal request

Weekly

Performance reporting shared openly with you

Our services

BPO services: inbound, outbound & customer support outsourcing

Flexible, results-driven BPO and digital marketing solutions designed to improve every stage of your customer journey.

Inbound services

Handle customer inquiries with professionalism and empathy while creating better customer experiences and stronger conversion opportunities.

  • Calls
  • Email
  • Chat
  • Order support

Outbound services

Reach potential clients proactively, generate conversations and create new business opportunities.

  • Prospecting
  • Follow-up
  • Appointment setting

Lead generation

Identify, qualify and connect your business with high-value prospects.

  • List building
  • Qualification
  • CRM handover

Customer support

Deliver reliable, multilingual assistance that strengthens customer satisfaction, loyalty and trust.

  • Spanish
  • English
  • Portuguese

Digital marketing

Inbound marketing and digital advertising campaigns that bring qualified leads straight to your call center team.

  • Inbound marketing
  • Digital advertising
  • Outbound campaigns

CRM integration

Every call, chat and lead logged in your CRM, so sales and marketing see the same pipeline and nothing gets lost.

  • Lead tracking
  • Call logging
  • Reporting
INBOUND OUTBOUND
Every conversation routed, qualified and measured — in both directions.

How we work

One team handling both directions of the conversation

Inbound contacts and outbound campaigns run through the same trained team, so every opportunity is captured and nothing falls between departments.

  1. Route

    Calls, emails and chats reach the right agent, in the right language, on your schedule.

  2. Qualify

    Structured discovery turns conversations into qualified opportunities for your sales team.

  3. Measure

    Contact rates, conversion and response times are tracked daily and reported weekly.

Why us

Why companies choose In & Outbound as their Costa Rica BPO partner

We are not a volume call centre. We combine five disciplines in one team so that every conversation is handled well and every result can be verified.

01

Human communication

Trained agents who listen, adapt and represent your brand the way you would represent it yourself.

02

Sales expertise

Structured discovery, objection handling and closing techniques built from real commercial experience.

03

Data-driven performance

Contact rates, conversion and response times tracked daily, with the numbers shared openly with you.

04

Multilingual support

Native and near-native coverage so your customers are understood in their own language.

05

Accountability

Clear targets, named team leads and scheduled reviews. You always know who is responsible for what.

Dedicated or shared teams Nearshore time-zone alignment Weekly performance reporting Confidentiality agreements as standard

About us

Experience that understands your business

In & Outbound is a professional BPO company founded by experts with more than 15 years of experience in sales, customer service and team leadership.

We have worked with international companies across multiple industries, helping organizations increase conversions, improve customer satisfaction and build long-term client relationships.

That background shapes how we operate today: small, well-trained teams, transparent reporting, and a partnership model where your goals become the targets we manage against.

Modern open-plan office with team members at their desks

MISSION

High-performance teams that deliver measurable results

We empower businesses with inbound and outbound teams that perform — people trained to hold real commercial conversations, supported by processes and reporting that turn daily activity into outcomes you can measure.

VISION

The partner companies trust to scale their sales operations

To become a trusted partner for companies seeking to scale their sales operations through efficient, data-driven and human-centered communication — growth built on service quality, not on volume alone.

Results

Measurable results. Human-centered service.

Two examples from recent pilot engagements, measured against the client's own baseline before we started.

PILOT ENGAGEMENT

Sales pilot program

  • 25%more effective calls
  • 30%higher conversion rate
  • 2 wkstime to results

PILOT ENGAGEMENT

Customer support enhancement

  • 40%faster responses
  • 20%higher retention
  • 3supported languages

These figures describe specific pilot programs and are shared as examples of what a focused engagement can achieve. They are not a guarantee of results. Outcomes depend on your market, offer, data quality and program scope — we agree on realistic targets with you before any campaign starts.

Testimonials

What partners say

Feedback from teams we have supported during pilot and ongoing engagements.

“In & Outbound Services helped us transform our sales process. Their team was proactive, professional, and delivered measurable results in record time.”

Sales Director, pilot client

“We saw immediate improvements in customer satisfaction. The multilingual support team made our clients feel valued and understood.”

Customer Care Manager

Ready to boost your sales and reputation?

Reach out today to schedule a meeting or request a consultation.

Request a business proposal Schedule a consultation

Contact

Let's talk about your goals

Tell us what you want to improve — conversions, response times, coverage hours or language support — and we'll come back with a proposal built for it.

RESPONSE TIME
Within 48 business hours

Request a business proposal

Confidential review. No obligation.

We reply within 48 business hours.